Security

At ClickBD, the security of your personal data, payment information, and account is our highest priority. We employ multiple layers of protection to ensure that your shopping experience is safe and secure.

All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS (Secure Sockets Layer / Transport Layer Security) encryption. This is the same level of encryption used by leading banks and financial institutions. Look for the padlock icon in your browser's address bar when using ClickBD.

• Strong passwords: We require passwords that meet minimum complexity standards
• OTP verification: One-Time Password verification for sensitive account actions
• Session management: Automatic session timeout after periods of inactivity
• Login alerts: Notifications when your account is accessed from a new device

All sellers on ClickBD undergo a verification process that includes NID (National ID) verification, business registration verification (trade licence), bank account verification, and address verification. Only verified sellers are permitted to list products on the Platform.

We employ automated systems and manual review processes to detect fraudulent activity, counterfeit product listings, suspicious transactions, and account abuse. Our fraud prevention team monitors the platform continuously.

If you notice suspicious activity on your account, encounter a potential security vulnerability, or believe your account has been compromised, contact us immediately at [email protected] or call our support hotline.

• Never share your password or OTP with anyone, including ClickBD staff
• ClickBD will never ask for your password via phone, email, or chat
• Always check the URL is new.clickbd.com before entering credentials
• Use a strong, unique password for your ClickBD account
• Log out of your account when using shared or public devices
• Report suspicious messages claiming to be from ClickBD