Privacy Policy

ClickBD. ("ClickBD", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2.1 Information You Provide

• Account registration data: name, email address, phone number, password
• Profile information: delivery addresses, payment preferences
• Transaction data: order history, payment records, delivery details
• Communication data: messages to sellers, customer support interactions
• Seller-specific data: business name, trade licence, bank account details, NID

2.2 Information Collected Automatically

• Device information: device type, operating system, browser type
• Usage data: pages viewed, search queries, time spent, click patterns
• Location data: IP address, approximate geographic location
• Cookies and tracking technologies (see our Cookies Policy)

• Process and fulfil your orders and transactions
• Create and manage your user account
• Provide customer support and respond to your enquiries
• Coordinate delivery through our logistics partners
• Process payments through our payment service providers
• Send order confirmations, shipping updates, and delivery notifications
• Personalise your shopping experience and provide product recommendations
• Send promotional communications (with your consent)
• Prevent fraud, detect security threats, and ensure platform integrity
• Comply with legal obligations under Bangladeshi law

We share your personal data only as necessary to operate the Platform:

• With Sellers: Name, delivery address, and phone number to fulfil your order
• With Logistics Partners: Delivery address and contact details for shipping
• With Payment Providers: Transaction data for payment processing (bKash, Nagad, card networks)
• With Legal Authorities: When required by law, regulation, or court order

We do not sell your personal data to third parties for marketing purposes.

We implement industry-standard security measures including SSL/TLS encryption for data transmission, encrypted storage of sensitive personal data, regular security audits and vulnerability assessments, and access controls limiting employee access to personal data on a need-to-know basis.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account by contacting [email protected].

You have the right to access, correct, update, or request deletion of your personal information. You may opt out of promotional communications at any time. To exercise these rights, contact us at [email protected].

The Platform is not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of material changes through the Platform or via email.