Cancellation & Returns
Our policies for order cancellations, returns, replacements, and refunds.
1. Order Cancellation
1.1 Cancellation by Buyer
- Orders can be cancelled free of charge before the order is dispatched by the seller
- Once an order has been shipped, it cannot be cancelled online — the buyer may refuse delivery
- For prepaid orders that are cancelled, a full refund will be processed within 5–7 business days
1.2 Cancellation by Seller
- A seller may cancel an order due to stock unavailability or pricing errors
- In such cases, the buyer will be notified via email/SMS and any prepayment will be refunded in full
1.3 Cancellation by ClickBD
ClickBD may cancel orders suspected of fraud, if the product is found to violate listing policies, or if the buyer or seller account is under investigation.
2. Return Policy
7-Day Return Guarantee: All electronics products purchased on ClickBD are eligible for return within 7 days of delivery, subject to the conditions below.
2.1 Return Eligibility
| Category | Return Window | Eligible For |
|---|---|---|
| Mobile Phones | 7 days | Replacement or Refund |
| Laptops & Computers | 7 days | Replacement or Refund |
| Televisions | 7 days | Replacement or Refund |
| Large Appliances (AC, Fridge) | 7 days | Replacement only |
| Small Appliances | 7 days | Replacement or Refund |
| Cameras & Photography | 7 days | Replacement or Refund |
| Accessories & Components | 7 days | Replacement or Refund |
| Audio & Wearables | 7 days | Replacement or Refund |
2.2 Conditions for Return
- The product must be unused and in its original condition
- All original packaging, tags, labels, and accessories must be intact
- The product must include all manufacturer accessories, warranty cards, and free gifts received
- The product must not have been physically damaged by the buyer
2.3 Valid Reasons for Return
- Product is defective or malfunctioning (Dead on Arrival)
- Product received is significantly different from the listing description
- Wrong product delivered
- Product damaged during shipping
- Missing parts or accessories that were listed
3. Return Process
- Log in to your ClickBD account and go to My Orders
- Select the order and click Request Return
- Choose the reason for return and upload supporting photos (for damaged/defective items)
- Submit the request — our team will review and approve eligible returns within 24–48 hours
- Once approved, a pickup will be scheduled or drop-off instructions will be provided
- After the returned product is inspected, your refund or replacement will be processed
4. Refund Policy
| Payment Method | Refund Method | Refund Timeline |
|---|---|---|
| bKash / Nagad / Rocket | Original mobile wallet | 3–5 business days |
| Bank Card | Original card | 5–10 business days |
| Bank Transfer | Original bank account | 5–7 business days |
| Cash on Delivery | bKash/Nagad or bank transfer | 5–7 business days |
5. Non-Returnable Items
- Products with broken seals on software, SIM cards, or memory cards
- Products that have been installed (for items requiring professional installation)
- Products damaged due to misuse, negligence, or unauthorised modification
- Products returned after the 7-day return window
6. Warranty Claims
For products that develop issues after the 7-day return window but within the manufacturer's warranty period, buyers should contact the manufacturer's authorised service centre directly. ClickBD can assist in connecting buyers with seller support for warranty-related queries.