Support Coordinator (Night Shift)

Key Points
This position is open for all, Please follow the apply instruction link below carefully and thanks for NOT sending the resume without the RECORDING
Link: https://www.fieldnation.com/4701-2

No. of Vacancies

07
Job Description / Responsibility

Presenting proper communication between the company, clients and technical
Answering client and technician inquiries
Work on a variety of call assignments as required by the supervisor
Virtual scheduling and monitoring project sites

Job Nature

Full-time
Additional Job Requirements

Must be a nocturnal
Complete fluency in English (USA)
Can work well under pressure
Residents within 10 kilometers surrounding areas of Uttara, Dhaka will get preference
Experience in U.S based Call Center will get a plus point
Background in Customer service is a plus
Ability to perform complex tasks and prioritize multiple projects
Skill in organizing resources and establishing priorities
Must have computer experience including web based software, MS Word, Excel, etc.

Job Location

Dhaka
Salary Range

Tk. 20000 - 30000
Other Benefits

04 quarterly bonuses based on performance
Shift time: From Monday - Sunday (Within 6 PM to 6 AM) 9 hours shift - 5 days per week i.e. 45 hours per week
Over Time facilities
Snacks
Pick and Drop service (If applicable)

Job Source

Salary Range: Tk. 20000 - 30000
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Apply Instruction
Send your CV to [email protected]
Link for ease of understanding: https://www.fieldnation.com/4701-2
Send your Resume with current and permanent address in MS word format
Send your voice recording by following the following steps:
Step 1. You will need software to record your voice. If you don't have it please go to- http://audacity.sourceforge.net and install the voice recording software. It's free. (you can also try http://www.roemersoftware.com/free-sound-recorder.html ) or you can use any other voice recording software to record your voice ONLY in MP3 or WAV.
Step 2. Read the PASSAGE below and record it. Once you are done, save the file in your computer and email the audio file.
PASSAGE: 'This installation consists of installing new VeriFone pin-pads at retail locations owned by Foot Locker. In Smallville, Arkansas, Connecticut, Delaware, Idaho, Illinois, Iowa, Louisiana, Ohio, Oregon, Tennessee, Massachusetts, New Jersey, Vancouver, Missouri, Minnesota, Utah, Wyoming etc. These locations currently do NOT have customer interfacing pin-pads; they currently have key pads (for typing in PIN codes). Therefore, technicians will also be mounting the pin-pad mounts, so drills will be required. The types of mounts and placement will vary by store type, as outlined in the install instructions. Stores will range from 1-3 pin-pads with a minimal number of stores exceeding 3 pin-pads. Start times will be denoted on your work order, with one site per day identified as the 'starting' point/store for the day. It is critical that you arrive on time and at this specified location. Also, there will be a blackout period every day between 12pm-1pm where there is to be no installation activities taken place. Lastly, CTS will need to ship you test cards that will be required to be brought with you to every install so that you can complete part of the testing procedure. You will need to be prepared to provide a valid ship to address for where these cards can be sent in advance of your first scheduled install. Lastly, there will be a number of calls that will need to be made to both check in and out of sites as well as to verify successful install for every register installed. You can only install one pin-pad at a time and cannot proceed until your next in the store until Foot Lockers Help Desk as verify install is a success. Therefore a reliable cell phone is critical. Most locations have an average of 4 sites per primary address, with a minimal number of standalone stores in the roll-out'.
Applicant must enclose his/her Photograph with CV.
Application Deadline : Sep 30, 2016
Company Information
Field Nation Address : House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka Web : www.fieldnation.com Business : Field nation is one of the largest online work platform for connecting businesses and workers. We offer a web-based marketplace solution for buyers and sellers of contract services to connect, work and manage their business.

Our fast growing marketplace with over 45,000 contractors successfully over million work order across USA and Canada. In 2013, INC. Magazine recognized Field Nation as the 43rd fastest growing company in the USA. As a result, we created a new leadership position and we are looking for someone who works well within an energetic fast-growing company; that displays purpose, passion and determination; and is interested in growing a highly successful company.