Customer support & call center

TRUST ISLAMI LIFE INSURANCE LIMITED
Customer support & call center
Male & female can apply
Job Vacancies : 16 (Sixteen)
Job level : Entry / Middle
Job Description : General Purpose Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer calls and respond to Email.
Handles customer inquiries both telephone calls and by Email
Research required information using available resources manage and resolve customer complaints provide service information enter new customer information into system.
Update existing customer information process orders, forms and applications. identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary documents.
Nature : Part-time & Full-time
Educational Requirements : O level / A level / SSC / HSC or Collage students Diploma or BSC, BBA, BA students.
CV submission deadline : 08-11-2015
Experience : N/A
The applicants should have experience in the following area(s) : Customer Support through Phone, Online (web/e-mail) Support.
Additional Job Requirements : Age 18 year(s) proficient in relevant computer applications.
Language : Bangla & English
Knowledge of customer service principles and practices,
Knowledge of call center telephony & administration & clerical processes,
Verbal and problem solving customer service orientation organizational skills attention.
Job Location : Dhaka (Mirpur)
Salary Range : Full-time 15,500 tk & Part-time 7,500 tk
Unit : Per Month Negotiable Other Benefits As per company policy Mobile bill, eid Bonus.
If you interested about this job,
you should submit your CV with 2 p.p size picture via
Email : [email protected]
Please submit your CV here
[email protected]
If your need any type of help about this job then you Knocked me in here : 01910564887