Official Jobs

Customer Service Executive
F P R Group Limited
Vacancy
08
Job Description / Responsibility
answer calls and handle customer inquiries
research required information using available resources and answer to customer queries
manage and resolve customer complaints & requests
provide customers with product and service information
enter new customer information into system, update existing customer information
process requests, forms and customer appeals
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete after call works.
Job Nature
Part-time
Educational Requirements
SSC/HSC/BSC/BBA/Honors or equivalent
Experience: N/A
The applicants should have experience in the following area(s):
General Banking, Retail Banking, SME Banking, Customer Relation
The applicants should have experience in the following business area(s):
Call Center
Job Requirements
Age 17 to 24 year(s)
Must have good interpersonal skills to understand customers concerns
Must be able to learn quickly to acquire the product & process knowledge related to service
Must also have good knowledge of computer operations and communications to use call center systems efficiently
Willing to work at the times required by call center management
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Job Location
Dhaka
Salary Range
9400-19000
Other Benefits
PF, Gratuity, Festival Bonus.
Working hour(PART TIME):3days,3hr (per week)
Salary:9400+transportation bill+mobile bill
Working hour(FULL TIME):
Salary:18600 7days,5hrs (per week)+transportation bill+mobile bill
Salary will be extended after promotion.Promotion will be given 2times in a year.
Send your complete CV via this mail, [email protected]
Only selected candidates will get an email or SMS
Deadline : 23/11/16