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How To Book & Send In Your Device: Please purchase the repair service you require Expedited Service can be selected on checkout under ‘Other 24 Hour Courier’ - this will push your repair to the top of the queue and upgrade your delivery method. On completed payment, you will receive our postal instructions Please act upon these instructions in full Once we receive your device, we will get started on the repair process Receiving Your Device: Your device is identified and labelled Your device is then booked into our system where we keep a record of your name, the model of your device, serial number and the repair(s) carried out The Repair Process: We will examine and diagnose your device before repair, to ensure the correct repair is carried out to for the specified fault(s) The repair is carried out within a specific time frame The device will undergo testing to ensure the repair was successful Returning Your Device: We will disinfect your device and package it, ready for dispatch Your device will be shipped using Tracked48 delivery via Royal Mail If another delivery method was selected on checkout, then we shall dispatch your device via your selected delivery method. When you receive your device and are satisfied with the repair, please kindly leave us some positive feedback What Is Our Expedited Service: Your device is fast tracked from start to finish Shipping is upgraded from Tracked48 to Tracked24 Expedited Service costs £20 and can be selected within the ‘Review Item and Postage’ section on checkout Please Note: If for any reason your device cannot be repaired, or you cancel the repair once received, a fixed £20 diagnostic fee is applied - by purchasing this service, you agree to this Royal Mail’s Tracked24 and Tracked48 services will insure your device(s) up to £100 Royal Mail’s Special Delivery service will insure your device(s) from £500 - £2500. This can be selected on checkout if preferred Expedited service is non-refundable We do not hold responsibility for any liquid induced faults We are closed on the weekends and all public holidays |
