| Q: |
Where can I buy ClickCard? |
| A: |
ClickCard is available online or by phone:
- Order by phone: 8815941, 9884366, 9899387, or 01711-690159
- Order online: click here for the order page
Your ClickCard is delivered to your home address (free delivery). You can pay cash when you receive it.
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| Q: |
I cannot remember my password, how can I retrieve
it? |
| A: |
To retrieve your lost password simply go to
www.clickbd.com/reg/password.forgot.php and tell us what your
email address is and we will email your password to you right away. |
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| Q: |
How can I become a member? |
| A: |
Simply go to
www.clickbd.com/reg/, fill out the form with your
personal details and desired ClickBD ID (nick-name or alias that
you want to go by). If you complete the form correctly, you will receive an email
containing a link to activate your new account. Click on the link (or copy and paste
it to your browser address bar) to activate your account. Finally, you will create a
password to access your new account. That's all you got to do. |
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| Q: |
How can I delete my item from ClickBD? |
| A: |
You can delete your item from ClickBD at any time you like by visiting
MyClickBD.
Remember, it is your responsibility to remove sold item from our server.
Depending on what type of selling format you are using, please find a complete listing
of items by following the links provided below; just click delete function next to
the item that you would like to delete:
My FixedPrices
My Auctions
My Classifieds
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| Q: |
What is 
priority item ? How can I list
my item as priority
item ? |
| A: |
Priority items are highlighted items which are always shown on top of all regular items sold in ClickBD.
It is a good way to present your item to your sellers in this competitive market. You can use Priority
Listing for a small fee payable online using ClickCard.
You can order ClickCard online
and get a free delivery in 48 hours.
Fees for Priority Listing are: 3 days Tk.45, 7 days Tk.70, 30 days Tk.150
How to make Priority Listing? Just click "Advertise this item" link on top right hand corner, visible
when you visit your item while you are logged in. Or you can click on "enhance listing" function when you visit
My FixedPrices, My Auctions
or My Classifieds pages and follow the simple instructions.
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| Q: |
What is 
featured item ? How can I list
my item as featured
item ? |
| A: |
Featured items are extremely highlighted items which are always shown on top of all items sold in ClickBD
including priority items. Featured items are also shown on ClickBD Homepage at all time.
It is a best possible way to present your item to your sellers in this competitive market. You can use Featured
Listing for a small fee payable online using ClickCard.
You can order ClickCard online
and get a free delivery in 48 hours.
Fees for Featured Listing are: 3 days Tk.90, 7 days Tk.140, 30 days Tk.300
How to make Priority Listing? Just click "Advertise this item" link on top right hand corner, visible
when you visit your item while you are logged in. Or you can click on "enhance listing" function when you visit
My FixedPrices, My Auctions
or My Classifieds pages and follow the simple instructions.
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| Q: |
How can buy goods on ClickBD? |
| A: |
You can buy from thousands of goods offered by ClickBD sellers. To buy, first
you must register and then follow the guidelines described in Buying section of:
www.clickbd.com/help |
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| Q: |
How can I sell something on auction? |
| A: |
Details of selling items on auction is discussed here |
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| Q: |
What is feedback? |
| A: |
Feedback is simply letting people know of your
experience with the person you traded with. You can provide either a
positive or a negative feedback for each trade. Only buyer and seller of
each Auction or FixedPrice can rate each-other, but everyone can see the
feedback provided. |
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| Q: |
Why is feedback important? |
| A: |
Feedback is very important for us to provide you with a
dependable marketplace. If you skip to provide feedback to your seller
or buyer, our system will provide you a negative
feedback for not being a responsible user. So, please provide feedback
within 7 days. |
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| Q: |
What are the things I should not do on ClickBD that
can block my account? |
| A: |
As a Seller:
1. Do NOT put contact information on item description. Contact
information could be a) phone number, b) email address, c) home or
office address, d) personal website address, e) massager id such as MSN,
Yahoo, ICQ. f) or any information that demonstrates intention of
bypassing our system.
2. Do NOT disclose your desired price on auction item.
3. Do NOT put too high Reserve Price or unreal Market Price on
your listing
4. Do NOT expose object content including image and text in any
area of your item listing.
As a Buyer:
1. Do NOT place unreasonably high bid on auction items.
2. Do NOT offer contact information to any seller over Private
Messages through "Ask Seller A Question" link
3. Do NOT offer price over Private Messages through "Ask Seller
A Question" link.
Other considerations:
We take genuine reports from other ClickBD members very seriously. Too
many negative feedbacks may also force us to terminate a member's
account. |
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| Q: |
I am selling a product on auction and it has already
reached my reserve price. Now I need to sell it. How I can contact with
the buyer? |
| A: |
According to ClickBD's policy, buyers are not allowed
to contact sellers until we give specific instructions to do so. When
the auction ends, the seller will receive these instructions by email.
Please follow the instructions to deliver the item and collect payment
only at that time. Please provide feedback as soon as you receive your
payment and ask your seller to do the same. If seller should experience
any difficulties to get contacted with the buyer or if the buyer rejects
to buy the item on winning price, the seller should provide a negative
feedback to that buyer and contact ClickBD for further help. |
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| Q: |
How do I change the reserve price for my auction
item? |
| A: |
Once an auction is submitted, you cannot change certain
attribute of that auction. However, for any reason if you want to LOWER RESERVE,
REMOVE BID, or CANCEL your auction please login, then visit your auctioned item, and
click on the "Manage your auction" link. |
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| Q: |
What is the guarantee that the seller will deliver
the item as it has been described on item listing? |
| A: |
There is absolutely no guarantee. Before bidding or
ordering any item, please review seller's reputation very carefully.
Just the way anyone can put advertisements on newspapers, anyone can
list items on ClickBD which they do not have. It is buyer's
responsibility to verify the item before making any payment. If you find
a seller is trying to cheat you, please inform ClickBD Web Team
immediately. We can take necessary action to prevent that seller from
doing it again. Also provide a negative feedback to that seller to tell
everyone about your experience so that everyone can become caucus. |
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| Q: |
How can I see the reserve price of an auction? |
| A: |
As a buyer you have no way to know what the Reserve
Price of an item is because this is a secret price provided by the
seller. However, you can try to guess in many ways... |
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| Q: |
I want to change my Auction Item's name &
description. How will I do that? |
| A: |
Simply login. Then visit the item page of the item you
want to edit. Once you are there, you will see a link on the top right
hand corner (just below the header) which reads Do you like to edit
this item?. Clicking on the link will take you to the editor. Make
all necessary changes and click submit. Upload a picture and
click on save. That's it. |
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| Q: |
Is it possible to withdraw the auction which I
placed? How? |
| A: |
Yes. You can go to My ClickBD and under My Selling
Activities you will find My Auctions tab. Direct link:
www.clickbd.com/user/interactive/home.php?page=auctions.
Once you are there you will see a complete list of auctions you are
running. You will also find various useful links to manage your
auctions. On of the link is to cancel your auction. |
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| Q: |
Can I send message to the buyers? |
| A: |
Yes, only if your buyer ask you a question through
Ask Seller A Question link provided on your item listing page. You
will receive full contact information of your buyer when your item gets
sold |
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| Q: |
How can I give feedback to my buyer? |
| A: |
First login. For Auction items go to the item page and
click on Feedback link, type your feedback and submit. For
FixedPrice item go to
www.clickbd.com/user/interactive/home.php?page=fixedprices
then go to order page, you will find link to provide your feedback
there. |
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| Q: |
How can I get buyer's address? |
| A: |
You will receive an email from ClickBD with buyer's
contact detail when an Auction is ended. Where as for FixedPrice format,
you can view your buyer's contact detail here
www.clickbd.com/user/interactive/home.php?page=fixedprices
by clicking order received column of desired item. |
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| Q: |
What is the difference between warranty and
guarantee? |
| A: |
Warranty is normally offered by the Dealer or
Manufacturer of a product. Guarantee is normally offered by seller which
could be a Money Back Guarantee (if the product is unsatisfactory) or a
Replacement Guarantee (if the product is faulty). |
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| Q: |
How can I cancel my bid? |
| A: |
Once a bid is placed there is no way to cancel it. |
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| Q: |
What shall I do if the buyer just delays without
really buying the item? |
| A: |
After waiting 3 days, you should provide the buyer with
a negative feedback if the buyer do not respond or shows no intention of
buying. |
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| Q: |
How can I add additional pictures after adding the
basic one? |
| A: |
One picture is allowed per item. If you would like to
add more pictures you can host your picture on another domain and
hard-link it to your item description.
Find
free image hosting site on the net |
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