IP PABX SYSTEM (RIB Call Manager)
Main PABX Features
Music on hold
Message waiting indication
Three way call
Direct Inward Dialing(DID)
IP Trunk Interfacing
Call Detail Records
Active Extension monitor
Call forward No Answer/busy
Call Blind Transfer
Specific User wise NWD/ISD Lock
Call Center Solution (RIB Call Master)
Automatic Call Distribution (ACD).
System will be IVR enabled.
CTI System with E1, T1, Analog PSTN, & IP Calls.
Agent on Multiple Services with Priority: An agent can be assigned to answer calls from multiple services/companies. The system finds available high priority agents to pass the calls.
Call Detail Record (CDR): Call Detail Record contains information about recent system usage such as the identities of sources (points of origin), the identities of destinations (endpoints), the duration of each call, the total wait time in the queue, the total unattended call, and the alarm count. The format of the CDR will be in excel, so can download and compile easily.
Voice Logger : IP based Voice logger or Digital Recording system will record all of conversations in contact center directly to a hard disk in standard file formats include WAV.
Screen pop-up: Pop-up window appears on agent's computer screen when a call arrives. The call center agent can instantly see some essential information on the caller including customer profile, last service history etc. even before answering the call. Popup feature will be integrated with our CRM database.
Real time and Historical Reporting System.
Interactive Dash boards both in Supervisory & Agent side.
Enable & Disable Campaign
IP Phone set:
1. With Masking
2. With out Masking
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